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Pre-Sales Questions DNS Control Panel FTP Paths E-Mail
CGI/PHP/MySQL/JSP Software Versions Billing SSL Subdomains Addon Domains

Pre-Sales Questions

Q. Will you place ads on my site?
A. Cymric Hosting will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. How long have you been in business? And Can you tell me a little about your company and network?
A. Please read our company information page.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Can I see some of the websites you host?
A. Yes some sites we host,, A few sites that used our site builder...

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, Paypal, checks,and money orders.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 30 minutes of ordering, when paying with a credit card. If you choose to pay using another method such as Paypal please allow up to ten hours.

Q. Are there any hidden costs, or setup fees?
A. Only a $10.00 account setup fee

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please email for a custom plan.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

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Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. How do I change my dns?
A. Please read

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes  http://youriphere/~yourusernamehere/

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email support for your server's dns.

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Control Panel

Please read our getting started / info page at

Q. Do you have a manual for our control panel?
A. Go to

Q. Where do I go to login to my control panel?
A. You go to

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

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Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

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Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works:  /usr/bin/  >>> /usr/local/bin/convert   >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

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Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in this tutorial.

Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more here. If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put

Q. Where do I go to check my emails using my browser?

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I setup FormMail?
A. FormMail

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Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't work trouble shoot it

Q. I'm having problems with JS?
A. Jsp FAQ

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

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Software Versions

Q. What version of php are you using?
A. We are using version 4.3.7

Q. What version of perl are you using?
A. We are using version 5.8.0

Q. What version of MySQL are you using?
A. We are using version 4.0.18

Q. What version of JSP are you using?
A. We are using version 5.0.19 What makes this version so special? Read

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

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Q. How can I update my billing info?
A. If you paid using a credit card you can update your details at If you paid using paypal login at and click "profile" to make your changes.

Q. I need my payment invoices how do I get them?
A. Login at

Q. How do I upgrade my account to a better plan?
A. Login at

Q. I forgot my login to how do I get it?
A. Scroll down to the bottom of the page, click lost password and enter in the email address you have on file.

Q. How do I get the 30 day money back?
A. Please fill out

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?

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Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. We sell Comodo 128 bit certificates for $85 a year and include free installation. To purchase an SSL from us pick the type of an account you have with us.SSL Request |

Q. Can you tell me a little about Comodo SSL's?
A. Comodo SSL's are trusted by over  99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling are among the highest browser recognition in the industry. To name a few of the browsers.. all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Q. Do you have a seal I can place on my site?
A. Yes,                 

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $45.00 installation fee. We will need both the key and the csr. You will also need a dedicated ip before contacting us which can be purchased here.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

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A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. is a domain name. A subdomain is anything that replaces the www in a domain name. is a subdomain. is not a subdomain.

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Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

A. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain.
1. "New Domain Name:"   You will put in the do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

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